Refund and Returns Policy

Overview

To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy by emailing us at the restaurant. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

Food Order Errors

If you receive food that is different from your receipt, we sincerely apologise. Please call us as soon as you notice that there was an error in your order.

For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.

Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.

Food Order Incomplete

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount with store credit. No cash refunds.

Food Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.

If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit.

Pick up orders

We strive to prepare and package our pick up items to preserve the high quality of the food. To help ensure this, please arrive at the scheduled time confirmed by the restaurant to ensure your order is picked up at the best quality with respect to temperature and freshness. If you are going to arrive after the confirmed pick-up time, please provide notification 15 mins prior to the pick up time. If the customer arrives after the pick up time, without notifications, no refund will be issued.

Complimentary Food

Sorry, we cannot provide a refund or cash value on any complimentary food.